Customer Satisfaction Survey 2025 (1st Half)
At Visual Solutions (M) Sdn Bhd, we are committed towards meeting your business needs through flexHR solutions. It is our mission to continuously provide an excellent level of service to all our valued clients.To help us improve our products and services, we invite you to take a few minutes to complete our brief survey for the first half of the year 2025. Your insights are important to us and will contribute to enhancing your experience with us.
Section A
Company Name :
Name :
Position :
Email :
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SECTION B - Helpdesk Support
In which method do you prefer the support staff resolve your problem? (Select all that apply)
Overall response time by the support staff.
Please express your level of satisfaction with the following:
Overall quality of support experience
Communication and follow-up on problem resolution
The ability of support staff to diagnose and solve your problem
Overall quality of the solution
Helpfullness and attitude of support staff
Please indicate our Helpdesk representatives which you felt most satisfied with the attitude and professionalism when handling your calls/emails. (Select all that apply)
Overall, how satisfied are you with your experience on our services?
SECTION C - Product
How well do our products meet your needs and expectations?
What specific improvements or enhancements would you like to see in the next update of our software?
Would you recommend our software to others? Why or why not?
Which of our new / latest modules are you most excited to explore?
SECTION D - Additional
Please provide any additional sharing to improve on your satisfaction level on our Service or Product.
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