Supervisor ( GSC Tropicana Gardens Mall )

Requirements

• Diploma in Hospitality Management, or a related field.
• Preferable 2 years working experience in related industry. (Hotel / Café /Food industry)
• Proficiency in Microsoft Word & excel or similar software.
• Required language(s): Bahasa Malaysia and English.
• Able to work in a team and hardworking.
• Able to work independently with minimum supervision.
• Extensive experience in demonstrating leadership skills.
• Ability to maintain a positive work environment.
• Ability to work both on weekdays and on weekends.
• Strong organization and analytical skills.
• Customer-oriented individual and an outstanding problem-solver.
• Good time management skills.
• Good interpersonal and communication skill

Responsibilities

• Provide excellent customer service to the customers.
• Attend to inquiries or feedback from the customers.
• Adhere with the Company Standard Operating Procedures.
• Planning and delegating work duties to the staff and ensuring that they work according to the compliance of the café business.
• Overseeing the staff for the smooth running of the café.
• Training new employees as per their abilities and skills.
• Maintaining a strong relationship with suppliers and vendors.
• Inspecting the food and beverage stock level and restock them in a timely manner.
• Conducting inspections of the cafe and ensuring proper hygiene is maintained.
• Resolving customer complaints in a professional manner.
• Ensuring customer satisfaction with all the services provided to them.
• Preparing daily reports and presenting them to the higher management.
• Monitoring inventory and ensuring that all food supplies and other Cafe essentials are adequately stocked.

Benefits

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Benefit:

• Training and certification sponsored by the company
• Career advancement
• Annual Leave, Sick Leave
• Rewards and recognition
• Additional Benefits: Free movie tickets

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